AI Tech - Exactera

Alexander began his professional career in finance, working at Citizens Debt Relief in Midtown Manhattan for two years before finding passion for AI Tech at Exactera, where he started as an SDR, advanced to AE of RoyaltyStat, pivoted to Client Success Associate, and was recently promoted to Workshop Program Manager. This is his fourth year working with AI technology.

Workshop Program Manager: May 2026 - Present
•Client Software Adoption
•App Development: utilizing AI Tools to develop applications for both front end UI clients and back-end UI users internally
•Case Study Capture: converting debrief outputs and value documentation into customer-facing content for Client Partners
•Content Catalog creation and update management
•Customer Communication Framework: templates, cadence guidance, and escalation messaging
•Development of Client Education Materials: guides, reference documents, and onboarding resources for customer-facing delivery
•Workshop Measurement: NPS tracking, attendance analysis, and attendee vs. non-attendee NRR correlation
•Content Productization: when the Service Portfolio Architect incubates a new service offering, WPM converts it into a repeatable workshop module

Client Success Associate: Mar 2026 - May 2026
•Account Management, Renewals, Upsells, Cross-sells

Account Executive - RoyaltyStat Databases: Dec 2024 - Mar 2026

Sales Development Representative II: Feb 2024 - Nov 2025

Sales Development Representative: Mar 2023 - Feb 2024
•Enterprise Level Sales, SaaS, Fin Tech, Tech Sales, B2B
•Territory Management, Territory Planning, Territory Development
•Forecasting, Solution Selling, Lead Generation, New Business Development